Welcome centre

Use the welcome centre as an information centre for citizens, where they can

  1. collect forms from across all government,
  2. seek guidance
  3. have people on hand to put them through to the correct department to answer their questions using government phone lines 
  4. have computers available to make online submissions or use online services with assistance, physical or remotely
  5. make payments in one place instead of traipsing all around town (and particularly for older generations/ parents with young children having to walk up Prospect Hill to government offices)

Why the contribution is important

The public are government's customers - they should be at the centre and services should be designed around them, not the convenience of the civil service

increasing digital uptake by being customer friendly

by DragonX on April 14, 2017 at 10:38PM

Current Rating

4.0
Average score : 4.0
Based on : 1 vote

Comments

  • Posted by Yukiyama April 15, 2017 at 18:53

    Well sounds good but where is the saves money part?
  • Posted by LeanGreen April 15, 2017 at 19:14

    They have had customer services centres for years in Newcastle and other places in UK.
  • Posted by Manneen April 16, 2017 at 12:39

    Excellent idea. Saves people time , makes government more accessible. Parking is good. By making access to government through a single access point means that there are efficiencies in time by prompt referral and correct procedures being followed. Time is saved from departments answering phones etc through non essential or relevant queries.
  • Posted by dpfellows April 17, 2017 at 13:59

    If our technology was good enough could this be decentralised rather than centralised?

    Better service, faster resolution of issues, greater enforced use of technology saving jobs, cheaper rental space
  • Posted by Maclirmanannan April 17, 2017 at 15:52

    Good idea & thought that was the general intention of Welcome Centre when Robertshaw had it in his clutches. Principle makes sense & should be rolled out across the Island by using commissioners offices for shared services. Ramsey, Castletown & Peel come to mind & expect plenty of capacity available. Savings uncertain but certainly better use of resources & service to the people.
  • Posted by commonsense April 18, 2017 at 09:21

    I recently had the pleasure of asking the ladies in the welcome centre some questions. I found them to particularly helpful and a pleasure to speak to.
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