Rates invoicing procedure

Having received my rates Bill today, I wonder why there are two systems for producing the rates invoices.  eg Ramsey and other districts rate invoice delivery and collection is outsourced to Treasury, whilst Douglas rates are invoiced and collected by Douglas Corporation in house.  That is two databases to maintain, two print procurement processes, two customer services provision requirements, two treasury functions for collection etc. Whilst I appreciate local government and treasury are two different entities sharing some service provisions should save significant costs for both parties. 

Why the contribution is important

It appears to be an example of inefficient provision of services.  It has the potential to save costs and encourage a wider review of the duplication of administrative infrastructure, across all public sector bodies, specifically where there is a provision of services of a similar nature.

 

by neilbryden on April 05, 2017 at 06:03PM

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