Make government work in the digital age

For our government to truly serve the people in the 21st century, we must do three things:
  • Be good at digital. Digital skills must be embedded at all levels of government, and owned by the people responsible for delivering programs and services to the public.
  • Ensure policy and implementation work together, and are centered around the needs of the people. Linear processes, moving from policy, to implementation to stasis, must transform into iterative cycles where policy and implementation are informed by each other and are focused on people's needs.
  • Be a platform for civic engagement and participation. Government must learn to incorporate productive contributions from the public, so that everyone can help make government work.

The non-profit Code For America is actively doing this in the US. And every governement and public body should be looking at what it can take and apply.

See also


Why the contribution is important

For government to be effective it needs to be good at digital and levarage technology to make its citizens' lives better.

by andrewgleave on April 11, 2017 at 10:12PM

Current Rating

Average rating: 5.0
Based on: 3 votes


  • Posted by ManxVoter April 12, 2017 at 09:33

    Good post
  • Posted by Manneen April 12, 2017 at 09:41

    Being purely digital can be exclusive and will isolate some island residents. Not all have access to IT that is reliable. The reduction in library services - once a guaranteed way for all to educate and communicate has been isolationist. Mobile phones are costly, internet is costly, printers are costly. Internet speeds on the island are erratic, service is not 100%, back up plans for outages do not work.
    There has to be a balance that caters for all contingencies, abilities and pockets.
  • Posted by andrewgleave April 12, 2017 at 10:34

    This isn't about being purely digital. It's about leveraging digital tools, modern procurement practices and being open to make government more effective.

    In any case, both the current and future is digital first. Yes, there are some who don't have access but that is an ever decreasing number, and it's not a valid reason to prevent doing what's best for citizens going forward who expect to interact with government in a progressive way.
  • Posted by dpfellows April 12, 2017 at 13:46

    Whilst this is a very good recommendation What steps would you recommend to ensure that the productivity gains are fully achieved? Huge amounts of money have been spent in organisations on implementing digital solutions that have not achieved the cost benefit outcomes used to justify them.
  • Posted by andrewgleave April 12, 2017 at 14:12

    The best way to increase the likelihood of any project being a net gain is to start small and grow based on data.

    Most enterprise-level IT projects fail in this regard because they attempt to define a (rigid) solution to an overly-board problem. Start with defining is the smallest element of a process or procedure that will give 90% of the proposed benefit. Then, build that. Quickly, in the open, using feedback and data to drive development and refine.

    When you see what can be done using modern tools, practices, and great people, it is truly amazing what can be accomplished in a short period with minimal budget.
  • Posted by ManxVoter April 14, 2017 at 11:45

    Has to be oversight from independent Office of Budget Responsibility
  • Posted by andrewgleave April 14, 2017 at 22:26

    Certainly. Tendering, progress, execution, delivery and feedback is, by default, more transparent. And with that transparency comes accountability.
  • Posted by ManxVoter April 24, 2017 at 11:24

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