Evaluation of Technology Outcomes

Presumably all investments in new technology were justified on grounds of staff savings and service improvements. Have these outcomes been delivered? A quick exercise to require every department to identify what technology/systems investments they have implemented over the past 5 years together with the costs, the projected savings and the actual savings would check across the PS whether these have been achieved or whether management needs to be motivated further to achieve them.

Why the contribution is important

Ensure that savings and improvements used to justify expenditure have actually been delivered.

by dpfellows on April 07, 2017 at 09:41PM

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