Digitalise Booking Driving Tests

It should be a relatively simple process to allow bookings for driving tests to be designed so that they could be made online. Something similar to booking a holiday or a hotel is now. So, for example, to book online would require going to the appropriate website. The applicant  would search an online calendar and chooses the slot he or she wants. They would then complete an online application with relevant information, contact details etc. Some questions would require answering that verify the applicant fulfils the necessary criteria. Final stage payment online with a warning regarding cancellation charges.

Why the contribution is important

The present system is outmoded and not cost effective.

An online system would also facilitate some flexibility in the hours available to take the test so that seasonal allowances could be made for longer opportunity to take tests during daylight hours and a range of charges could be introduced to reflect the demand for prime test times.

Civil servants would be freed up to do other duties and it would enhance a customer focussed service and increase flexibility all round.

by DAYZEE on May 13, 2017 at 02:20PM

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