Teach people how to use MEDS appropriately

People should bear in mind that the "E" in MEDS (Manx Emergency Doctor Service, formerly Mandoc) stands for "Emergency".  I frequently do overnight shifts on MEDS, but I try to sleep if I can, because I still have to work or spend time with my family the next day.  I am surprised by the number of people who phone at 3 am to ask for test results, or a second opinion, or because they have just come off their shift and it's a convenient time for them to call, etc...  They are equally surprised when I tell them that I am not sitting in front of a computer screen, but in bed.  There is a widespread misconception that MEDS is an all night call centre similar to a GP surgery but open at night, and that you can call in for anything. 

Why the contribution is important

If we don't dispel the misconception of MEDS being an all night call centre, it may be increasingly difficult to attract doctors to work the night shifts - or we may have to pay them a lot more.  

by BallaDoc on July 06, 2018 at 05:49PM

Current Rating

4.6
Average score : 4.6
Based on : 5 votes

Comments

  • Posted by CLB July 06, 2018 at 22:37

    I think people mis-using the service need to be told politely but clearly that their call is not appropriate and what they need to do instead (call their GP in the morning etc).
  • Posted by Nicola2IOMGov August 09, 2018 at 09:39

    A&E is for EMERGENCY CARE.
    MEDS should help only for stuff that cannot wait till next day then emergency GP appointment needed.

    [Feedback received through offline engagement and five star rating attributed - Site moderator]
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