Ensure that medical terms are translated when communicating with patients and relatives

Staff at all levels need to understand that they effectively speak a foreign language when explaining things using medical jargon.  Especially in unfamiliar surroundings and situations this can lead to at best misunderstandings, at worst total lack of awareness leading to unforgivable shocks and surprises.

Written and verbal communication often consists of a series of three and more letter abbreviations with no explanation.

In order to achieve this staff need to allocate time to communicate effectively.

Why the contribution is important

Lives could be saved.

Patients and relatives would have more realistic expectations supported by knowledge.

Communication would be improved.

There would be less of a blame culture for patients, relatives and staff.

Less shocks and surprises.

by hpsmithiom on August 07, 2018 at 04:19PM

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  • Posted by agincourt August 07, 2018 at 23:28

    Absolutely agree that good communication is key - could be helpful in reducing missed appointments, overall better patient / customer experience. Time to revisit all types of communications - standard letters, website info, appointment letters, forms etc.
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